Who the Roundtable is for
This roundtable is for CX leaders, support leaders, contact center leaders, customer operations teams, digital service teams, knowledge leaders, and support analytics teams.
It is for people using AI to improve support workflows, understand service signals, and reduce friction for customers and employees.
Why this matters now
AI is changing how contact center teams read service demand. This roundtable brings peers together to share what they are seeing, learn what is working, and leave with sharper ideas for creating better customer experiences.
How the session works
Small group. Open conversation. Practical peer discussion.
No slides. No vendor demos. No automation hype.
About our Sponsor
Smart Role is the AI training platform that certifies contact center agents are ready to handle real customers - before they go live. Most teams send agents live after training and hope for the best. Smart Role closes that gap. Agents practice on lifelike AI-generated customer simulations across voice, chat, and email. Every session is scored automatically on conversation skills, empathy, and product knowledge. Managers get a clear Go / No Go readiness signal for every agent - no gut-feel sign-offs, no week-one quality dips. After training. Before customers.